2017 Grantee Perception Survey Results
Accountability, continual learning and respect for our community partners have always been among our core values. That’s why, over the past 25 years, we’ve regularly used surveys to ask our grantees for candid, anonymous feedback about our work.
We’re excited to share the results of our most recent surveys, conducted for the first time in partnership with the Center for Effective Philanthropy. In spring of 2017, we surveyed two groups of our community partners: our grantees and our declined applicants. We worked with CEP because it designs best-in-class surveys that provide funders with actionable results. Working with CEP also gave us the opportunity to benchmark our results against 250 other funders.
CEP’s analysis of the survey results provided us with insights that will ultimately help us better define, assess and improve our effectiveness as a funder. A total of 202 grantee organizations and 272 declined applicant organizations participated in the surveys. The response rates exceeded our goals, giving us high confidence in the data.
We highly value our grantees and those who wish to partner with us and have always aimed to adapt and improve as best as we can in response to what we learn from them.
We're proud to report that survey respondents believe we’ve excelled in many aspects of our work. We received high marks for our impact on, and knowledge of our grantees’ fields; our transparency and openness as a funder and a partner; and our understanding of the sociocultural and socioeconomic factors impacting nonprofits.
In particular, our grantees and applicants say that we treat them fairly and understand their work and their challenges. Our grantees appreciate our consistent support for their organizational sustainability, our visionary investments in public policy, our investments in an electronic grant application system, and our efforts to streamline our processes. Even when declined, applicants reported appreciation for our staff’s feedback and advice for strengthening future proposals.